Company Profile

The Centre For IT Service Management (CISM™) is a pre-eminent IT Service Management provider with more than 150 years of combined experience on staff and provides Data Centre expertise via our trusted industry partner EPI®. Our head offices are located in the Republic of Singapore and the Kingdom of Thailand but we have customers across the entire Asia-Pacific region, and internationally in Europe and North America.

The companies specialize in IT Service Management utilizing the principles of the Information Technology Infrastructure Library (ITIL®).

We provide a wide range of training, education, assessments, and consulting products and services to help you improve the efficiency and effectiveness of your IT enterprise and Data Centre operations.

The company specializes in the following disciplines:

• Certification Training in the Information Technology Infrastructure Library (ITIL®)
• Certification Training in the ISO/IEC 20000 Standard
• Certification Training in Data Centre Facilities (via EPI™)
• Capability Assessments in IT Service Management & Data Centre Facilities
• IT Governance Consulting (strategic, tactical and operational advisory and execution planning)
• Development of an IT Service Management System IT Service Management
• Transition & Tool Implementation
• IT Management Education, Coaching and Soft Skills Training.

Mission Statement
To provide the highest value, most competitively priced, quality-driven ITIL® Training, Education and Consulting across the Asia-Pacific region.

Vision Statement
We will achieve our Mission through unrelenting commitment to honesty, integrity and fair trade while meeting the changing needs of our customers, employees and shareholders in the communities in which we operate.

Commitment
We are committed to the Asia-Pacific region. We live here; we work here; we are an Asia-Pacific indigenous IT Service Management provider. When you choose The Centre For IT Service Management, you are choosing to reinvest in your local economy and to strengthen its workforce.

Objectivity
At CISM™, we bring unbiased professionalism to the IT Service Management and Data Centre industries. We are vendor neutral. We are not affiliated with any one particular hardware and/or software vendor and have no agenda to sell-in particular vendor solutions. CISM™ remains objective by taking its knowledge of ISO/IEC20000, ITIL®, and other standards and works with our customers, in innovative and creative ways, to apply these standards to suit your particular management context.

Quality
We take great pride in our people, their knowledge, and the work they do. We believe that if a thing is worth doing, it should be done right; the first time. Rework is time consuming, disruptive and expensive. We hold to the principles of ISO9000:2000 and Total Quality Management. We ensure that transference of knowledge, skills and hands-on know-how takes place before we sign-off on any project. For example, in our education and training programme our “Guaranteed-Pass-or-Your-Money-Back” says it all. We put our reputation on the line. Call us and we’ll explain to you our industry first and unique value proposition.

Expertise
We hire the most qualified people in the industry. Each of our Associate Consultant has no less than 10 years of actual IT management experience. So, you can feel confident in knowing that guidance and actions for your IT enterprise operations is in the hands of experienced and qualified professionals. We had first-hand involvement in the development of the IT Service Management principles. Our founders took part in the publication of ITIL® v2.0 and again in its most current iteration, ITIL® v3.0. As well, with publications from itSMF - specifically, we did quality assurance on the content of the “Service Delivery” volume: ISBN0-11- 330017- 4, and on the “IT Service Management, an introduction”: ISBN 90 806713-63. Our industry partner EPI™ was directly involved in the development of the Singapore Standard SS507 and is the only organization chosen to perform Data Centre audits for IDA® in Singapore. Development of IT best practices is our passion; we will continue close connection and cooperation with the OGC, ITSMF, BSI, IDA, ISO, DRII, ISACA and other agencies and/or regulating bodies that are concerned with or developing best practice standards for the industry.

Price & Value
We offer the most competitive pricing, with in most cases, a money-back guarantee! We believe in the quality of our workmanship and value of our professionalism, to the extent that if you are not satisfied, we will give you your money back; some conditions apply. We invite you to compare us with the competition, and then give us a chance to prove our unique differences to you. We’ll save you thousands of dollars and objectively advise you where your money might be better invested. We offer value-for-money with honesty you can prove for yourself.

Dependability
You can depend upon us to deliver what you want, when you want it, at the most convenient venue of your choice. We believe that you the customer must be in charge of your needs, and in every case, must be free to exercise a choice predicated on your willingness to pay for the quality and caliber of solution you wish to have satisfy your particular needs.