Best Practice Capability Assessments

We firmly believe that before an organization embarks on any initiative to improve infrastructure operations and related disciplines, it is advisable that a baseline assessment be established for interim and later evaluation of tangible return on investment, and to gauge whether or not the effort is yielding the expected interim benefits and therefore worthwhile to be continued.

The Centre For IT Service Management has developed a clearly defined capability assessment method based on ITIL® and the BS15000 Standard (designated as the ISO 20000 Standard) For IT Service Management with consideration of other Industry Standards, such as BS7799 or ISO 17799, COBIT®, SPICE®, CMMi®, ISO9000, Six Sigma®, Malcolm Balridge® and EFQM®.

This allows us to perform qualitative and quantitative assessments on the capability of the service provided the infrastructure operations of your IS/IT organization or its suppliers. We conduct a thorough assessment - both internally and externally - on the capability of the IT service processes, the Architecture design elements and Data Centre and related disciplines provided by the infrastructure operations of your IS/IT organization or its suppliers and channel partners.

Following the assessment, our professional Associates will provide you with a report with unbiased recommendations and guidance on possible transitional and transformation steps.

Want to know more? We have three variations to fit your needs. Call us for a full Service Profile.